Nové Město nad Metují tested the use of an AI chatbot as a tool to simplify communication with citizens.
Client
Nové Město nad Metují – a city striving to modernize communication with citizens and increase the availability of information about the functioning of the municipal office and city organizations.
Challenge
The city was looking for a way to simplify and speed up the provision of information to citizens while reducing the administrative burden on officials. The goal was to verify whether an AI chatbot could safely and reliably serve as the first point of contact for the public.
Solution
As part of the EDIH Northeast Bohemia services, practical testing of the AI chatbot was carried out using the test-before-invest method. The project included analyzing the most frequently asked questions from citizens, preparing and structuring data from the city’s website and relevant documents, integrating with key information sources, and thoroughly testing the functionality and accuracy of responses.
Result
The city gained a clear understanding of the technical, data, and operational requirements of the AI chatbot. Testing confirmed that the chatbot can provide accurate and up-to-date information on topics such as office hours, fees, cultural events, and contact details for city officials.
Benefits for the customer
The solution increased the availability of information for citizens 24/7, improved public awareness of city agendas, and saved office staff time. Based on the positive results, the city decided to follow up on the pilot phase and invest in the long-term operation of the AI chatbot from its own resources.
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